Terms of Service

Last updated: July 31, 2026

These Terms of Service (“Terms”) govern cleaning services provided by Maidstream Cleaning LLC (“Maidstream Cleaning,” “we,” “us,” or “our”) to you (“Client,” “you”). By scheduling a service, allowing us access to your property, or using our website, you agree to these Terms.

1. Services

We provide residential cleaning, commercial and janitorial cleaning, Airbnb and short-term rental turnovers, post-construction cleaning, hoarding and extreme cleanouts, and move-in/move-out cleaning throughout the Greater Dayton and Cincinnati, Ohio areas.

The scope of each job is what we agree to in writing in your quote or booking confirmation. Work outside that scope may require additional time and cost, which we will discuss with you before proceeding whenever possible.

2. Quotes and Pricing

Quotes are based on the information you provide about the property, including size, condition, and the type of clean requested. If conditions on arrival differ substantially from what was described — for example, the space is significantly larger, dirtier, or more cluttered than represented — we may need to adjust the price or the scope. We will contact you before making any change, and you may decline.

Quotes are valid for 30 days unless stated otherwise.

3. Scheduling, Access, and Arrival Windows

• Appointment times are arrival windows, not exact times. Traffic, weather, and the job before yours can shift our arrival. We will let you know if we are running behind.
• You are responsible for providing safe, lawful access to the property — a key, lockbox code, garage code, or someone present to let us in.
• Please make sure utilities, including running water, electricity, and adequate lighting, are on and working.
• If pets will be present, tell us in advance. We may decline to work in a space where an animal poses a risk to our crew.

4. Cancellation, Rescheduling, and Lockouts

We reserve a crew and a block of time specifically for your job, and turn away other work to do it. When a job is cancelled at short notice, that time usually cannot be filled. The following fees apply:

When you cancel or reschedule	Fee
More than 48 hours before your scheduled start time	No charge
Within 48 hours of your scheduled start time	$50
On the day of the scheduled clean	$75

The same fees apply to lockouts — if our crew arrives and cannot access the property, cannot get in with the code or key provided, or is turned away on arrival, that is treated as a same-day cancellation and the $75 fee applies.

Cancellation fees are charged to the payment method on file, or invoiced and due on receipt. We may waive a fee at our discretion in cases of genuine emergency, illness, or severe weather.

If we cancel

If we must cancel or reschedule your appointment, we will contact you as soon as possible and reschedule at your convenience. No fee applies to you, and any prepayment for that visit is refunded or credited.

5. Payment

• Payment is due on completion of the service unless we have agreed otherwise in writing.
• For some services we may require a card on file or a deposit before the appointment.
• We accept the payment methods listed at the time of booking. Card payments are handled by a third-party processor; we do not store full card numbers.
• Recurring clients are billed per visit according to the agreed schedule.
• Invoices unpaid after 15 days may accrue a late fee and may result in suspension of service.
• Returned or declined payments may incur a fee equal to the amount charged to us by our bank or processor.

6. Satisfaction Guarantee

We stand behind our work. If something was missed or does not meet the standard we promised, contact us within 24 hours of your service and we will return to re-clean the affected areas at no charge.

Our guarantee is a re-clean of the areas in question. It is not a refund guarantee, and it does not cover areas outside the agreed scope of work, new mess created after we left, or normal wear on surfaces.

7. Our Team

Our cleaners are vetted and trained on our documented process. Please treat our crew with courtesy; we reserve the right to end a service and leave the property if any member of our team is subjected to unsafe conditions, harassment, discrimination, or abusive behavior. In that situation the full service price remains due.

Non-solicitation

Our crews are our livelihood and we invest heavily in training them. You agree not to directly hire, solicit, or engage any Maidstream Cleaning employee or contractor for cleaning services outside of Maidstream Cleaning for a period of twelve (12) months following their last service at your property. If you do, you agree to pay a placement fee of $2,500.

8. What We Do Not Clean

For the safety of our crew and your property, we generally do not:

• Handle biohazards, including bodily fluids, blood, sewage, animal waste, mold remediation, or drug residue, unless specifically quoted as part of a specialty cleanout;
• Move furniture or objects heavier than roughly 35 pounds;
• Use ladders beyond a two-step stool, or clean exterior windows above the ground floor;
• Clean inside pest or rodent infestations;
• Handle firearms, ammunition, illegal substances, or hazardous chemicals;
• Provide childcare, pet care, or laundry beyond what is expressly quoted.

If we encounter any of the above on arrival, we may pause or decline the service. Where a job is declined on arrival for these reasons, the same-day cancellation fee may apply.

9. Valuables, Damage, and Liability

• Please secure cash, jewelry, firearms, collectibles, and irreplaceable items before your appointment.
• Tell us in advance about antiques, delicate surfaces, or any item requiring special care. We are not responsible for damage to items we were not told were fragile or specially treated.
• We carry general liability insurance. If we damage something, notify us within 24 hours so we can inspect it. We will repair, replace, or reimburse at our reasonable discretion.
• We are not responsible for pre-existing damage, normal wear, items already broken or improperly installed, or failures of appliances, plumbing, or fixtures that occur during ordinary cleaning.
• To the fullest extent permitted by law, our total liability for any claim relating to a service is limited to the amount you paid for that service.
• We are not liable for indirect, incidental, or consequential damages, including lost income or lost rental bookings.

10. Photographs and Marketing

We may take before-and-after photographs to document our work and may use them in our marketing. These photographs never include your name, address, or identifying details. Tell us before your appointment if you prefer we do not photograph your property.

11. Website Use

The content on maidstreamcleaning.com, including text, images, and our logo, is our property and may not be copied or reused without permission. Prices and descriptions on the website are for general information and are not a binding offer until confirmed in a written quote.

12. Privacy

Our handling of your personal information is described in our Privacy Policy, which forms part of these Terms.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law rules. Any dispute arising out of our services will be brought in the state or federal courts located in Montgomery County, Ohio, and you consent to that venue.

Before filing any claim, both parties agree to first attempt to resolve the matter informally by contacting the other in good faith.

14. Changes to These Terms

We may update these Terms from time to time. The version in effect on the date of your service is the one that applies. We will revise the “Last updated” date above when we make changes.

15. Contact Us