Maidstream Cleaning LLC (“Maidstream Cleaning,” “we,” “us,” or “our”) provides residential and commercial cleaning services in the Greater Dayton and Cincinnati, Ohio areas. This policy explains what information we collect when you visit maidstreamcleaning.com or hire us, how we use it, and the choices you have.
By using our website or booking a service with us, you agree to the practices described here.
1. Information We Collect
Information you give us
- Contact details — your name, phone number, email address, and service address.
- Property details — square footage, number of bedrooms and bathrooms, condition of the space, pets, parking, and any access instructions you choose to share.
- Service preferences — the type of clean you want, frequency, scheduling notes, and special requests.
- Payment information — processed by our third-party payment processor. We do not store full card numbers on our systems.
- Correspondence — messages you send us by form, email, phone, or text.
Information collected automatically
- Basic technical data such as IP address, browser type, device type, pages viewed, and referring site.
- Analytics data that helps us understand how visitors use the site so we can improve it.
2. How We Use Your Information
We use the information we collect to:
- Prepare and send you a quote;
- Schedule, perform, and follow up on your cleaning service;
- Communicate with you about appointments, arrival windows, and changes;
- Process payments and issue invoices or receipts;
- Respond to questions, concerns, and satisfaction-guarantee requests;
- Send occasional service updates or promotions — you can opt out at any time;
- Improve our services, our website, and our internal training;
- Meet our legal, tax, and insurance obligations.
3. Text Messages and Calls
When you give us your phone number, you agree that we may contact you by phone call or text message about your quote, your appointments, and your service. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, or by telling us directly. Opting out of marketing messages will not stop essential messages about a booking you have already scheduled.
4. How We Share Information
We do not sell your personal information. We share it only in these limited situations:
- Our cleaning teams — the crew assigned to your job receives the details they need to perform the service, such as your address, access instructions, and job notes.
- Service providers — companies that help us operate, such as our scheduling software, payment processor, email provider, and website host. They may only use your information to provide services to us.
- Legal reasons — when required by law, subpoena, or to protect the rights, property, or safety of our clients, our staff, or the public.
- Business transfer — if our business is sold or merged, client information may transfer as part of that transaction.
5. Cookies and Analytics
Our website uses cookies and similar technologies to remember your preferences and to measure site traffic. Most browsers let you refuse or delete cookies through their settings. Turning off cookies may affect how parts of the site work.
6. Photographs
Our crews sometimes take before-and-after photographs to document the quality and condition of work performed. We may use these photographs in our marketing, including on our website and social media. Photographs never include your name, address, or any identifying details. If you would prefer that we do not photograph your property at all, tell us before your appointment and we will honor that request.
7. Data Security
We take reasonable administrative and technical measures to protect your information, including transmitting our website over an encrypted HTTPS connection and limiting internal access to client data. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
8. How Long We Keep Information
We keep client records for as long as needed to provide our services and to satisfy legal, accounting, tax, and insurance requirements. When information is no longer needed, we delete it or render it anonymous.
9. Your Choices and Rights
- Access and correction — you may ask what personal information we hold about you and request that we correct anything inaccurate.
- Deletion — you may ask us to delete your information, subject to records we are required to keep.
- Marketing opt-out — unsubscribe from any marketing email, or reply STOP to texts.
To make any of these requests, email contact@maidstreamcleaning.com. We will respond within a reasonable time. Depending on where you live, additional privacy rights may apply to you, and we will honor those rights where the law requires it.
10. Children’s Privacy
Our services and website are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, contact us and we will delete it.
11. Third-Party Links
Our website may link to other sites, such as our Google Business Profile or social media pages. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.
12. Changes to This Policy
We may update this policy from time to time. When we do, we will revise the “Last updated” date above. Continued use of our website or services after a change means you accept the updated policy.
13. Contact Us
Maidstream Cleaning LLC
Greater Dayton & Cincinnati, Ohio
Phone: (937) 870-3435
Email: contact@maidstreamcleaning.com